Shipping & returns
Orders cannot be shipped to PO Boxes. We ship to the Contiguous US only with the exclusion of Alaska and Hawaii.
FREE SHIPPING ON ORDERS $100+ AND $8 SHIPPING ON ORDERS UNDER $100
Orders are shipped via USPS or UPS within 5 business days of placing an order.
US shipping only.
We do not ship internationally at this time. All orders shipped to a New Jersey address are subject to a sales, county and municipal tax. We try our absolute best to ensure that the product images used on our site flawlessly depict the colors and nuances of each original piece. However, computer monitors and lighting vary, and we cannot guarantee that the images on your screen are a perfect portrayal of the real thing.
Washington General Store is not responsible for any lost or stolen packages/items. All orders are sent USPS and UPS with tracking unless otherwise noted. After the package is picked up at our store, tracking is the responsibility of the purchaser. In an effort to reduce our carbon footprint, some packages may be shipped using recycled materials. If your package comes in a gently used box or with recycled newspaper it’s because we love our planet! We hope you don’t mind. :)
Tracking info will be emailed after the orders are dispatched.
We do our very best to ensure sturdy and safe packaging of all of our products, but in the unfortunate case an item would arrive broken or damaged, a clear photo of the damaged good must be sent via email to [email protected] within 5 days of receipt. We will replace most items damaged in shipping at no charge to you. If we need the damaged item(s) returned to us, the instructions for return or exchange of the damaged good will be provided to you in a reply email. Occasionally, we will not need the damaged item back and we ask that you donate it, if it is still in usable condition.
Washington General Store has the right to deny a return at any time.
The Return Policy is subject to change at any time without notice.